Luxy Farm International – Company Policy

Effective Date: 15th March,2017
Last Updated: 8th August,2024

At Luxy Farm International, we are committed to delivering excellence in veterinary care, agricultural solutions, animal health, and customer service. This Company Policy outlines the principles, rules, and standards that govern our operations, employees, and relationships with clients, suppliers, and partners.

1. Purpose of the Policy

This policy ensures:

• Ethical, professional, and transparent business practices.

• A safe and inclusive working environment.

• Compliance with applicable laws and regulations.

• Consistent delivery of high-quality products and services.

2. Scope

This policy applies to:

• All employees, contractors, and consultants of Luxy Farm International.

• All customers, suppliers, and third-party stakeholders engaging with our company.

• All branches, online platforms, and field services of Luxy Farm International.

3. Core Values

We are guided by the following values:

• Integrity – Honesty and fairness in all dealings.

• Excellence – Consistently exceeding expectations.

• Innovation – Embracing technology and new solutions in agriculture and veterinary care.

• Sustainability – Protecting animals, people, and the environment.

• Respect – Treating everyone with dignity and professionalism.

4. Code of Conduct

1. Employees must uphold the highest ethical standards at all times.

2. Discrimination, harassment, or abusive behavior will not be tolerated.

3. Confidential information about clients, patients, and company operations must be protected.

4. Bribery, corruption, or fraudulent activity is strictly prohibited.

5. Employment Practices

• Recruitment will be fair, transparent, and based on merit.

• Equal opportunity is guaranteed regardless of gender, race, religion, disability, or background.

• Professional growth is supported through continuous training, education, and development.

• Health, safety, and wellbeing of employees are top priorities.

6. Customer Commitment

• Delivering accurate, safe, and high-quality products and services.

• Providing reliable animal healthcare and farm solutions.

• Maintaining clear communication and transparency in pricing and services.

• Responding promptly to feedback, complaints, and service issues.

7. Product and Service Standards

• Veterinary medicines, feeds, and farm supplies are sourced from approved, regulated, and certified suppliers.

• Livestock is managed under animal welfare regulations.

• Emergency, diagnostic, and mobile veterinary services are carried out by qualified professionals.

• Store products are listed with clear descriptions and fair pricing.

8. Health, Safety, and Environment (HSE)

• Employees and clients must adhere to farm and veterinary safety protocols.

• Sustainable practices will be encouraged across all operations.

• Waste management and environmental care are mandatory in all company activities.

• Livestock and domestic animals will always be treated with compassion and ethical care.

9. Data Protection and Privacy

• Customer and employee personal information will be handled in compliance with UK Data Protection Law and GDPR.

• Data will not be shared with unauthorized third parties.

• Security measures will be enforced to prevent unauthorized access, misuse, or breaches.

10. Anti-Corruption & Compliance

• Luxy Farm International has a zero-tolerance policy against corruption and bribery.

• Employees must disclose any conflict of interest.

• All financial transactions must be lawful, transparent, and properly documented.

11. Grievance & Complaint Handling

• Employees may report grievances confidentially through internal HR channels.

• Customers may submit complaints through email, phone, or in person.

• All concerns will be addressed promptly, fairly, and professionally.

12. Policy Compliance

• Violations of this policy by employees may result in disciplinary action, including termination.

• Customers or suppliers engaging in unethical or illegal practices may be denied future business relationships.

• Luxy Farm International reserves the right to update this policy when necessary.

13. Contact Information

For inquiries or concerns regarding this Company Policy:
📧 info@luxyfarminternational.com
🌍 Website: www.luxyfarminternational.com
🏢 Location: Summit House 04-05 Mitchell Street Edinburgh EH6 7BD, United Kingdom